Flipping the Script: Collecting with Kindness
Historically, debt collectors have been depicted as hostile, intimidating or downright rude – and over the years they’ve confirmed those stereotypes through aggressive phone calling and deceptive...
View ArticleHow Making the Switch to Digital-First Helped Recover $17M with TrueAccord’s...
When COVID hit in 2020, one Fortune 500 company needed to find an effective way to communicate and collect from the rising overdue accounts, with many of their customers falling into financial...
View ArticleQ2 Industry Insights: TL;DR – Prepare Now for Delinquencies Tomorrow
What’s going on in the economy? In Q2, Jamie Dimon advised to brace for an economic “hurricane”, a prominent black swan investor said the financial system is most vulnerable to “the greatest credit...
View ArticleTrueAccord Digitally Serves 20 Million Consumers on Path to Financial Health
With more than 20 million consumer accounts serviced through intelligent, digital-first collections products, results show better repayment and happier customers than “call to collect” agencies...
View ArticleHow Buy Now, Pay Later is Transforming Online Shopping With Gen Z
Buy Now, Pay Later (BNPL) plans have taken over as a popular financing option for consumers, partly due to an increase in online shopping demands during the pandemic. In 2021, Americans spent more...
View ArticleDeveloping with Empathy: TrueAccord’s Mission-Driven Approach
When most people think of debt collection, the word “empathy” rarely comes to mind. As a mission-driven company, we at TrueAccord, are trying to change that. We know life happens and financial anxiety...
View ArticleQ1 Industry Insights: Economic Stressors Persist while Pandemic-era Benefits End
It’s tax season again, which can mean tax refunds for consumers that have historically been leveraged to stabilize finances or pay down debt. But with inflation and economic stressors persisting into...
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Coast to Coast: the State of Privacy and Compliance in 2023
Disclaimer: The information provided in this blog post does not, and is not intended to, constitute legal advice. Protecting consumer privacy is not an unfamiliar concept in our industry and it’s...
View ArticleQ2 Industry Insights: Higher Monthly Expenses for Consumers, Regulatory...
With tumult in the banking industry in Q2 and inflation and economic stressors persisting, the financial outlook for American consumers remains uncertain. The ending of various pandemic-era benefits...
View ArticleQ4 Industry Insights: Cautious Optimism with a Side of Holiday Hangover
2023 brought a whirlwind of an economy, and we spent most of the year trying to predict when things would finally turn around. The good news is that things are looking up, and so are consumer...
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